Refund Policy
Last updated: 2026
This Refund Policy applies to all purchases made through https://keepfs.com/. By placing an order, you agree to the terms outlined below.
Eligibility for Refund
You may request a refund if:
- The product received is damaged or defective.
- The product received is incorrect.
- The item is not delivered within the estimated delivery time (subject to courier confirmation).
Refund requests must be submitted within [7 / 14 / 30] days after receiving the product.
Non-Refundable Items
- Products that have been used, damaged by the customer, or altered.
- Digital products (if applicable).
- Items purchased during special promotions or clearance sales (if stated).
How to Request a Refund
- Contact our customer support via email at: admin@keepfs.com.
- Provide your Order Number and clear proof (photos/videos) of the issue.
- Wait for confirmation and further instructions from our team.
Return Process
If a return is required, the product must be:
- In its original condition
- In the original packaging
- Not used or damaged by the customer
Return shipping costs may be the responsibility of the customer unless the issue was caused by our error.
Refund Processing Time
Once your refund request is approved:
- Refunds are processed within [3–7 business days].
- Funds will be returned via the original payment method.
- Bank processing times may vary depending on your financial institution.
Order Cancellation
Orders may only be canceled before they are processed or shipped. Once shipped, the order cannot be canceled.
Contact Information
If you have any questions about refunds, please contact:
Email: admin@keepfs.com
Website: https://keepfs.com/
